By offering a broad range of connected services, the IER Group guarantees its customers effective solutions. Each of the services offered aims at providing your technology investments with the best level of performance and optimal availability of hardware. Our engineers, project managers, technicians offer answer customers' queries, support throughout the stages of a project and solve customer problems.

Customer Services centers around the world

Customer Services are provided either directly by the customer services of the various IER and Automatic Systems offices around the world or via our local partners for the countries in which we are not directly present.

IER Customer Services:

In France
In Spain
In England
In Germany
In United States
In Singapore

Automatic Systems Customer Services:

In France
In Belgium
In Espagne
In Canada

This range of services is based on maintenance services – performed both in our workshop and on-site – technical support, installation service, remote management to oversee and administer certain equipment and infrastructure.

Maintenance

Our maintenance services offer a broad array of services, including repair in workshop, on-site maintenance, spare parts and consumables.

Professional Services

Our Professional Services include a large range of services designed to help you design your solution from end-to-end and deploy it successfully.

Project Management

IER supports its customers throughout the stages of a project, making use of its long experience in managing projects.

S24/7 Support

The IER Support and Monitoring Centre provides online customer assistance 24/7.

Remote management

IER's remote management solution lets you oversee and administer remotely all of the equipment and infrastructure installed, and will increase their functional availability by reducing rest times.

Online monitoring

IER's e-service platform offers you the possibility of issuing, via a secure dedicated web access, your support requests, and to monitor their progress in real-time.

Implementation and training

So that you can best benefit from our solutions, we offer installation services, assistance for implementation and user training courses.

Download Center

Our download center contains a wide range of technical documentations of the complete range of solutions proposed by IER, for you to download.

Our range of services is tailored to the type of equipement deployed, the constraints and requirements of each market. To know more about our range of Customer Services and support:

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