The IER guidance back office provides efficient real-time and exception management of the performance of collection and delivery trips.

The guidance back office provides:

• real-time visibility of delays and time gains in the trips,
• automatic sending of SMSs and email,
• receipt of alerts concerning disputes,
• allocation of new pickups during the trip.

And, via the driver debriefing module, it provides a factual and accurate report on the progress of the drivers’ assignments.


Introduction of the guidance back office also makes it possible to answer customers’ questions directly (without contacting the driver), since the supervisor has real-time knowledge of how the trips are progressing.
Customer quality of service is appreciably improved.