SERVICES & SUPPORT

Our Professional Services include a large range of services designed to help you design your solution from end-to-end and deploy it successfully.

Project Evaluation

Our skilled engineers and technicians can audit your premises and IT configuration to help you design your solution. This service can include:
- A site survey
- Recommendations on:
- Location/number of your IT workstations (PCs, printers, readers etc.) or kiosks, based on, for example, passenger traffic or level of use of the equipment, building configuration, etc.
- Network design assistance.

For more information or a detailed offer: contact us

Project Management

Project Management is an indispensable part of a successful project. It ensures that projects are on time, meet quality objectives, and cost no more than the budget.

The IER Project Manager is responsible for the project until deployment:
- Coordinating the RFP answer and solution design,
- Establishing the project schedule,
- Managing the IER development teams if required,
- Managing all third parties involved (integrators, network providers, etc.) for the activities for which IER is responsible,
- Organising project meetings with the customer and all third parties involved,
- Managing deployment and User Acceptance Tests,
- Preparing and training the Account Manager and After Sales support team.

For more information or a detailed offer: contact us

CUSS Application Acceptance

As a shared system provider, IER has a responsibility to other users of the system to thoroughly investigate and eliminate any possibility of interference with the normal operation of other airline applications. As a result, IER have included the Common Use Self Service Application acceptance as part of its quality policy.
The aim of this process is to ensure that a CUSS airline application interfaces with the IER CUSS platform in compliance with the IATA CUSS specifications, or, in case of an Airport driven project, complies with the Airport requirements (if any).

IER has already carried out Acceptance tests for a large number of worldwide airlines (see list).

For more information or a detailed offer: contact us

Customer’s Application Development

IER can develop for its customers the specific applications needed for the implementation of their projects, such as:
    - CUSS self-service customer application
    - Common Launch Applications
    - Etc.

Our technical teams master all of the languages and technologies used in the industry:
    - Java
    - C++
    - Web technologies: php, html…
    - Web services
    - Etc.

For more information or a detailed offer: contact us

Account Management

Just as a Project Manager is indispensable up until deployment, an Account Manager will offer you a high value service after deployment, once your solution is operational, to provide you with an evaluation of your equipment performances and help solve any difficulties that may arise..

The Account Manager is responsible for the account follow up after deployment:
    - Reporting: preparation of monthly reports on the installed base behaviour,
    - Customer follow up,
    - Coordination of involved players (integrators, end users, maintenance company, etc.),
    - Visiting the customer to present reports, discuss issues, and meet the various parties involved in the project.

For more information or a detailed offer: contact us